Returns Policy

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Ellorah makes every effort to ensure goods purchased arrive in an undamaged state.  If an item(s) received is/are damaged or there is a discrepancy with your order, please contact us immediately via email at info@ellorah.com.au .We will respond to your email within 1 business day.

Our goal is to ensure customers have a good shopping experience with us, so please contact us should you have any questions or concerns.

FAQ

WHAT can be returned?
All items that have been unopened can be returned.

WHEN do items need to be returned by?
Within 7 days of receipt of purchase.  If contact is made after 7 days, replacement of damaged goods, exchanges or returns will be at our discretion.

HOW do I return an item?
You must contact us immediately to discuss the concern with your item and why you wish to return it.  Photographic evidence will usually be required to substantiate any claim of damage or fault with the product.

WHERE do items need to be returned to?
Items must be returned to our postal address 3/11 Gleneagles Drive Tewantin QLD Australia 4565.

SHIPPING COSTS for returns?
Shipping costs incurred on your original purchase are non-refundable, as these are costs that cannot be recovered.  The customer is responsible for meeting the cost of returning the item to our nominated return address.  If a replacement or exchange item(s) is being provided, we will meet the postage costs getting those goods to you.  The method of postage will be determined by us.

CREDIT for returns?
At our discretion and depending on the particulars of the return, we will either offer a refund, credit, exchange or replacement.